News

St James Parish Council to implement Citizens' Complaint Log

Wednesday, February 06, 2013 | 5:28 PM    

Print this page Email A Friend!


MONTEGO BAY, St James — The St James Parish Council will as of next Monday, implement a Citizens’ Complaint Log aimed at improving its infrastructural and social support services delivery.

According to the Parish Council the initiative will allow officers of the council to record complaints, make recommendations and respond to citizens.

Secretary/ Manager Gerald Lee said that the Log is a process for investigating and addressing concerns from citizens.

“Once a complaint is received, it is the responsibility of the relevant departmental head to ensure that the necessary action is recommended and followed through in a timely manner,” he explained.

“The Citizens' Complaint Log is designed to improve service delivery by the council and maintain public confidence and departmental integrity. Citizens will also be provided with written responses,” Lee added.

Residents will be able to obtain forms at the municipal building located at 19A Union Street in Montego Bay, as well as from the information desk at the Montego Bay Civic Centre in Sam Sharpe Square. There are also plans to have the Citizens' Complaint Log forms accessible online via the St James Parish Council's website.

Mayor of Montego Bay, Councillor Glendon Harris believes that the initiative will be welcomed by St James citizens, adding that the initiative was long overdue.

“The implementation is a step towards the council's resolve for modernisation and vision of becoming a world-class municipality that carries out its mandate in line with international standards. I urge the citizenry to capitalise on this added avenue of communication to help improve their quality of life, and their communities by extension,” he said.

ADVERTISEMENT

POST A COMMENT

HOUSE RULES

 

1. We welcome reader comments on the top stories of the day. Some comments may be republished on the website or in the newspaper – email addresses will not be published.

2. Please understand that comments are moderated and it is not always possible to publish all that have been submitted. We will, however, try to publish comments that are representative of all received.

3. We ask that comments are civil and free of libellous or hateful material. Also please stick to the topic under discussion.

4. Please do not write in block capitals since this makes your comment hard to read.

5. Please don't use the comments to advertise. However, our advertising department can be more than accommodating if emailed: advertising@jamaicaobserver.com.

6. If readers wish to report offensive comments, suggest a correction or share a story then please email: community@jamaicaobserver.com.

7. Lastly, read our Terms and Conditions and Privacy Policy



comments powered by Disqus
ADVERTISEMENT
ADVERTISEMENT

Poll

Do you think government is justified in spending $4m to send home Trinidadian Abu Bakr?
Yes
No


View Results »


ADVERTISEMENT

Today's Cartoon

Click image to view full size editorial cartoon
ADVERTISEMENT