St James Parish Council to implement Citizens' Complaint Log

Wednesday, February 06, 2013

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MONTEGO BAY, St James — The St James Parish Council will as of next Monday, implement a Citizens’ Complaint Log aimed at improving its infrastructural and social support services delivery.

According to the Parish Council the initiative will allow officers of the council to record complaints, make recommendations and respond to citizens.
Secretary/ Manager Gerald Lee said that the Log is a process for investigating and addressing concerns from citizens.
“Once a complaint is received, it is the responsibility of the relevant departmental head to ensure that the necessary action is recommended and followed through in a timely manner,” he explained.

“The Citizens' Complaint Log is designed to improve service delivery by the council and maintain public confidence and departmental integrity. Citizens will also be provided with written responses,” Lee added.

Residents will be able to obtain forms at the municipal building located at 19A Union Street in Montego Bay, as well as from the information desk at the Montego Bay Civic Centre in Sam Sharpe Square. There are also plans to have the Citizens' Complaint Log forms accessible online via the St James Parish Council's website.

Mayor of Montego Bay, Councillor Glendon Harris believes that the initiative will be welcomed by St James citizens, adding that the initiative was long overdue.
“The implementation is a step towards the council's resolve for modernisation and vision of becoming a world-class municipality that carries out its mandate in line with international standards. I urge the citizenry to capitalise on this added avenue of communication to help improve their quality of life, and their communities by extension,” he said.




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