I write on behalf of the citizens of Smokey Vale and Upper Mannings Hill Road in Upper St Andrew, Kingston 8.
We have always experienced very poor water supply in our area, and this condition has existed for as many years as can be recalled.
The condition has got worse, if it ever could. Over the past several months, we have been getting water in a very haphazard manner, experiencing lock-offs for days on end, sometimes even weeks without any water in our pipes.
For the past two months in particular, we have been receiving water approximately once per week, sometimes for a few hours, without any advisory as to when we will get this precious need, resulting in severe inconvenience to residents.
The problem is compounded by the fact that the NWC Call Centre seems unable to give callers informed responses. For the most part, they are not aware of the problems, have no "updates", are checking with the Operations Department, and a whole myriad of responses, which all result in the same thing: we have no water and don't know when we will get water.
My own view is that in these modern times, it's impossible to believe that there could exist what appears to be such a chronic problem, and representatives are "not aware" of it, and more important, cannot give a reasonable and informed response as to what is being done to correct the situation.
As responsible citizens, we pay our bills promptly.
These bills are never delayed, and never reflect, even as a courtesy, any rebate to indicate to the consumer that the NWC cares about the poor consumer.
Some of us have even indicated to the NWC that we understand the need for restrictions, (during times of low water storage and inflows), and we understand that problems occur at times. But tell us specifically when we will get water if you are restricting, such as once or twice per week, between specific hours. We will understand, and we can plan. Or where you are experiencing mechanical/electrical problems, you should be able to give a clear estimate as to when the problem will be rectified, especially after several days.
Please, NWC, this is 2012, you can do better! Show your clients you can be a caring utility provider. After all, we pay our bills.