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PICA launches drop box, courier service for passport renewals

Thursday, December 14, 2017

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KINGSTON, Jamaica —The Passport, Citizen and Immigration Agency (PICA) says it has established a drop box service at its Constant Spring Road, St Andrew office, with immediate effect.

People seeking to renew passports may now deposit their completed forms in the kiosk provided for processing, PICA said.

In addition, the agency said it has established a partnership with DHL Jamaica Limited to collect fees for passport renewals, as well as the delivery of the new passports throughout the island. Chief Executive Officer of PICA Andrew Wynter made the announcement today at the agency's citizen swearing-in ceremony held at the Police Officers Club in St Andrew.

Wynter said the new services are aimed at eliminating long waiting periods and enhancing the customer experience when conducting business with PICA.

“We recognise that our customers are very busy, so we are implementing a number of initiatives to assist them with completing and enjoying the process of acquiring passports. We want to ensure that our customers are getting the best service because the products and services offered by the Government of Jamaica to the people of Jamaica should be service they can enjoy,” Wynter said.

He noted that the arrangement with DHL courier service is aimed at making it convenient for Jamaicans to pay for and receive their passports.

According to Wynter the new services will be available initially at the PICA office in Kingston, then it will be rolled out at the Montego Bay location, making them available island wide in a few months.

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