OUR and MSET need to address poor telecoms service — PNP's Robinson

OUR and MSET need to address poor telecoms service — PNP's Robinson

Wednesday, May 20, 2020

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KINGSTON, Jamaica — Opposition spokesman on technology Julian Robinson says the Office of Utilities Regulation (OUR) and the Ministry of Science, Energy and Technology (MSET) must step in now on behalf of telecoms customers to ensure that basic standards are maintained.

He made the call in an OBSERVER ONLINE interview this morning, against the background of renewed and widespread complaints of loss of, or intermittent service from one of the island's two telecoms providers.

“This started happening from before even the whole COVID business. The quality and the consistency of the service from the Internet providers is unacceptable particularly in a time where many persons have to work from home and students have to do online classes from home. It is imperative that the OUR and the parent ministry step in to ensure that basic minimum service standards are maintained,” he stated.

Customers have been disgruntled for some time, and continue to complain bitterly about poor broadband service, which has been aggravated by the COVID-19 crisis and the current work from home orders, and virtual learning.

Robinson pointed out that the issue is not one off, nor recent, and says it is time for more competition in the market. 

“It is not acceptable that a telecoms provider can be using vandalism as a reason, given the frequency of these disruptions and the fact that these disruptions have happened over a consistent period of time and it is causing disruptions to people's businesses, and there has to be an intervention from both the regulator and the parent ministry to ensure that this discontinues,” he insisted.

Alphea Saunders

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