JPS apologises to customer after Observer publishes letter of complaint

JPS apologises to customer after Observer publishes letter of complaint

Wednesday, May 20, 2020

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KINGSTON, Jamaica — The Jamaica Public Service (JPS) has issued an apology to its customer Sandrina Davis following a letter of complaint regarding the company's service which was published by OBSERVER ONLINE yesterday.

Davis complained of her light being disconnected after a sudden spike in her electricity bill, which she tried to make arrangements to settle via a payment plan.

Read the letter in full here: ONLINE READERS' COMMENTS: JPS, how come?

In the letter, Davis said, “I am sure as a monopoly – no one will even reach out to me to apologize for their lack of communication. I am also sure that since they now have full payment…all is well with the world. Believe me JPS…ALL IS NOT WELL WITH THE WORLD.”

But the JPS moments ago issued a statement of apology to the disgruntled customer.

“We are indeed sorry about what happened and have expressed our sincere apologies to Ms Davis, which she has accepted, and for this we are grateful. We do regret that she had this experience,” the company said.

“We are also taking steps through greater education and other measures to ensure that Ms Davis and customers like herself have an improved experience going forward,” it added.

Now you can read the Jamaica Observer ePaper anytime, anywhere. The Jamaica Observer ePaper is available to you at home or at work, and is the same edition as the printed copy available at




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