Letters to the Editor

EPOC-type solution to sanitation issues in SOE

Tuesday, December 04, 2018

Print this page Email A Friend!

Dear Editor,

There is a simple solution for sanitation and maintenance issues and other operational deficiencies that may exist for the Montego Bay state of public emergency (SOPE) detention centres and police lock-ups and stations, as well as for prisons and other public and private institutions in Jamaica, including children's homes, homes for the elderly, government offices and more.

Dramatic improvements in employment and productivity might also result from consistent application of this idea — even if conditions recently referenced by Public Defender Arlene Harrison Henry are “not new”, or “not as bad as they used to be” — as some people have suggested.

The solution, I believe, is that management and operations authorities in the relevant institutions should set up effective monitoring and oversight entities and systems — like the Economic Programme Oversight Committee (EPOC).

Individually and collectively, EPOC members, managers, et al would observe, oversee, and encourage maintenance of standards, systems and procedures to ensure that those responsible, or specifically employed and accountable to preserve, maintain, and deliver first-class sanitation and maintenance functions or services to all their “customers”, are effectively equipped and adequately supervised to consistently “do the job” — or give up the work.

EPOC-type oversight should be activated in every courthouse, detention centre, police station, and lock-up. The objective would not be to convert security personnel, court staff, and administrators into “sanitation and maintenance workers/engineers”, or to “burden them or distract them from their main functions”. The aim would be to enhance sanitation and maintenance awareness and accountability generally, and specifically among responsible stakeholders.

In fact, in this age of business process outsourcing, these critical functions and services could be outsourced to competent, professional persons or entities, with responsible and properly supervised workers whose managers and supervisors themselves report to and are accountable to senior officers in the primary organisation.

Many other private and public organisations that provide various kinds of service to the public could benefit from implementing similar EPOC oversight systems, not only for sanitation and maintenance, but also to enhance and ensure consistent delivery of excellent or even average or “acceptable” standards of “good customer service”. These include banks, insurance companies, stores and supermarkets, utility companies, and more.

Carlton A Gordon

Kingston 10


Now you can read the Jamaica Observer ePaper anytime, anywhere. The Jamaica Observer ePaper is available to you at home or at work, and is the same edition as the printed copy available at http://bit.ly/epaperlive




1. We welcome reader comments on the top stories of the day. Some comments may be republished on the website or in the newspaper � email addresses will not be published.

2. Please understand that comments are moderated and it is not always possible to publish all that have been submitted. We will, however, try to publish comments that are representative of all received.

3. We ask that comments are civil and free of libellous or hateful material. Also please stick to the topic under discussion.

4. Please do not write in block capitals since this makes your comment hard to read.

5. Please don't use the comments to advertise. However, our advertising department can be more than accommodating if emailed: advertising@jamaicaobserver.com.

6. If readers wish to report offensive comments, suggest a correction or share a story then please email: community@jamaicaobserver.com.

7. Lastly, read our Terms and Conditions and Privacy Policy

comments powered by Disqus

Flirting while in a relationship is disrespectful.
It depends


Today's Cartoon

Click image to view full size editorial cartoon