TELECOMMUNICATIONS giant Digicel won the Best of Chamber Large Enterprise category, viewed as the most highly anticipated honour of the night, at the Jamaica Chamber of Commerce (JCC) Annual Awards Ceremony last Thursday.
Mark Linehan, Digicel's CEO, was on hand at the Pegasus Hotel in New Kingston to collect the award.
"We've been a member of the chamber since before we launched, but it's the first time that we've won this category and we're thrilled," Linehan told The Jamaica Observer.
Previously, Digicel has won the JCC's Entrepreneurial Award in 2002, 2004 and 2007.
The JCC is a membership-based organisation comprised of businesses and professionals working to build and promote a better economy and improved quality of life. It's made up of large, medium-sized, small firms and individuals in all productive sectors.
Customer service is what sets the company apart from all others, not just in telecommunications, Linehan said.
"It's because of our over 1,000 members of staff who are servicing our customers from day to day and at the end of the day, it's all about the customers," he explained. "Everything we do is for the customers and as long as we stay customer-focused we will continue to succeed in this market."
The company was selected because of a combination of its dedication to customers, increasing innovation and its commitment to give back to Jamaica, he added.
"They would have looked at Digicel's success in business over the past 12 months, the success of our business with the amount of subscribers we've gotten over the last year, our profitability as a business with our growth going into different businesses (including) 4G broadband, information and communication technology and cloud computing," the CEO said. "We continue to improve our business internally and we have a number of internal projects as we strive to become more efficient."
Through its Digicel Foundation, Linehan said the company is looking to see how it can give more to Jamaicans as part of its corporate social responsibility. "The Digicel Foundation, which is dear to our hearts, (shows) how we make a difference in communities throughout Jamaica."
The night's other awardees were Jamaica Energy Partners for Small Enterprise, Spanish Court Hotel for Medium Enterprise and The Mocking Bird Hill Hotel for Environmental Protection Awareness.
The Manchester Chamber of Commerce and Industry won Best Parish Chamber award for its "strong performance and best practices in advancing economic growth, improving local business conditions, engaging in civic affairs and providing services for its members". It's the parish chamber's second consecutive win and fourth in five years.
Outgoing JCC president, Milton Samuda, closed the ceremony for the last time. He said the past four years have been rewarding but that it's time to pass the baton.